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A woman smiling at the camera

CALLING ALL PROBLEM SOLVERS.

SHAPE YOUR FUTURE

Congratulations on embarking on the path to becoming an Energy Advisor at Southern California Edison. You have put yourself at the center of one of the most critical intersections of our business – providing clean energy solutions while also supporting our customers.

You will be part of a diverse team of compassionate, solutions oriented, adaptable, and safety minded problem solvers, who are committed to providing simple and satisfying customer experiences.

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BECOMING AN ENERGY ADVISOR

Our Customer Contact Center provides extensive training, tools, and coaching to inspire your best self. You’ll learn how to interact with and delight some of the most important people in our life at SCE-our customers. Training includes classroom and on-the-job training. You’ll learn about a wide-range of topics including: products and services, workflow and policies, customer interaction best practices, and more.

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YOUR HIRING JOURNEY

  1. You apply. Start the process by applying to the opening.
  2. Application Review. Our team will review your application, and if your background is a match, you will be referred to testing.
  3. Testing. You’ll be asked to take two assessments as part of the process, so expect an invitation from our Testing Department.
  4. OnDemand Interview. You may receive an invitation to take a video interview that you can record in a comfortable and safe environment. Expect an invitation from hirevue.com.
  5. Virtual Interview. You will schedule a virtual interview with a recruiter.
  6. Offer. If you are selected, a recruiter will contact you to extend your offer.
  7. Pre-Employment. You will start the pre-employment background and onboarding process.
  8. Start your Career. The Energy Advisor Training Program begins!
A timeline chart outlining the 9 week process from 'you apply' to 'start your career'

WHAT TO EXPECT

We believe that people and values matter, and we want the interview process for the Energy Advisor to bring out the best in you. Learn more about our hiring process and get started today.

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Testing

You will be taking the Energy Advisor Aptitude Test and the Energy Advisor Profile Assessment. Study materials are not needed to prepare for these tests. However, review the information guides for an overview of the testing process and test taking strategies.

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OnDemand Interview

After passing both tests, you may receive an invitation to participate in an OnDemand Interview. This is a one-way recorded interview, where you will be asked a series of questions in video format.

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Hire

If you are the successful candidate, a recruiter will contact you to extend the offer. Once you accept, a team member will reach out to you to begin the new hire paperwork and guide you through the process.

FREQUENTLY ASKED QUESTIONS

If you are a successful candidate, please be prepared to provide background information as requested, in order to expedite the background review process. Upon clearing the background review and accepting our offer, you will be invited to begin mandatory classroom training in one of our contact center locations. This invitation will be sent to you via email.

Mandatory training is approximately 9 weeks long. Training hours are expected to be Monday – Friday, 8:00AM – 5:00PM.

Training is provided in a classroom setting in one of our contact center locations. There will be a series of knowledge-based pass/fail assessments throughout the 9-week training.

The dress code is Business Casual.

Work schedules vary, and may include weekends and holidays, based on business need. Schedules might include working both weekend days and split days off (e.g. Tuesday and Friday). Asian language positions typically work 8:00AM – 5:00PM, but may be required (at times) to work outside of those hours. Energy Advisors go through a shift selection process, which occurs twice per year

Yes, if you are a successful candidate, a full list of eligible benefits will be provided to you during the onboarding process.

You may be asked to do mandatory overtime as a part of the Energy Advisor role based upon business needs.

As a reminder, this position is in a fast-paced and continually changing contact center environment, where you will be engaging with our diverse customers to provide expertise, solutions, and advice on their electric utility services, with compassion, courteousness, and dependability.

You will be handling approximately 80 – 100 inbound customer calls per day.

There is an 18 month residency for roles at Southern California Edison, and you are expected to complete this residency prior to applying for other internal positions. The residency clock officially begins once you have completed all formal and/or requisite training applicable to the job. Therefore, if the requisite training is six months, then the residency requirement begins at the conclusion of the six months.

Hours of Operation are 6am-9pm M-F and 8-5 on Saturdays.

We are responsible for handling emergency services 24/7.

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